When will my order arrive?

Each region has its own estimated delivery timeframe. Most orders arrive within 6 to 26 business days, depending on your location.

How long does shipping take?

Delivery timeframes are estimates in business days and begin once your order has shipped.

Canada

11-12 business days

USA

13-14 business days

United Kingdom

11-12 business days

Europe (excl. UK)

6–14 business days

Australia

10–12 business days

Asia

25–26 business days

Do you offer free shipping?

Yes! We offer free shipping on all orders over $55 CAD to the following regions:

  • Canada
  • USA
  • Europe
  • Australia
  • Asia
  • Middle East

For orders under $55, a flat shipping rate will apply based on your region.

Who handles your shipping?

We work with a trusted global printing and shipping partner that fulfills orders using facilities located in Canada, the U.S., Europe, Australia, and other regions. This ensures your order ships from the location closest to you whenever possible.

Will I be charged customs fees?

If you are ordering from outside of the USA, your local government may charge customs duties, taxes, or import fees when your package arrives. These charges are not included in your order total and are completely out of our control. They are set and collected by your country’s customs office, and we are unable to predict or cover them on your behalf. We recommend checking your local customs guidelines so you know what to expect before placing your order.

Are there any countries you don’t ship to?

We currently do not ship to Africa, Belarus, China, Cuba, Indonesia, Iran, Mexico, North Korea, Russia, South America, South Korea.

What payment methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay

Do you accept returns or offer refunds?

We currently do not accept returns or issue refunds. However, if your item arrives damaged, defective, or incorrect we will make it right by offering a replacement. Your happiness with your order matters to us.

Please refer to our Refund policy

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can follow your order’s journey in real time from that link.

Can I change or cancel my order?

Because we begin processing orders quickly (within 24 hours), changes or cancellations are not guaranteed. If you made a mistake or need help, please reach out to us at support@herdeenworld.com as soon as possible and we’ll do our best to assist.

How can I contact customer support?

Email us anytime at support@herdeenworld.com. We’re always happy to help.